Software Is Slow or Not Responding

Slowness in the practice management software is most often caused by a local network issue, a workstation restart that is overdue, or a software update waiting to install.

 

Try these steps first

  1. Save any open work and close the software.
  2. Restart the workstation. Do not just log off — choose Restart from the Start menu.
  3. After the computer restarts, wait 2 minutes for background services to load, then open the software again.
  4. If the software is still slow, check if other computers in the office have the same issue. If yes, the problem may be the office network.
  5. If only your workstation is affected, clear the application cache: close the software, navigate to C:\Users\[YourName]\AppData\Local\Temp, delete all files in the folder, and reopen the software.

 

If the problem continues

Submit a ticket at domain.zendesk.com. Select IT Support > Application Issue. Include the following:

  • The name of the software and the version if visible in the Help menu
  • The office location and workstation number
  • How many workstations are affected
  • Whether the issue started after a recent update or change

 

 

Tip

Do not reschedule patients due to a software issue before contacting IT. In most cases, the service desk can resolve the issue remotely while the office continues operating.